Overview of the Program

The Workplace Mediation Training Programme is designed for those individuals who have a desire to mediate disputes within the Workplace. Workplace conflict can ravage a well-established organization, distracting and distressing otherwise strong and efficient employees and management teams.

Using mediation to address these situations can have a huge impact not only to employee relations and wellbeing, but ultimately to an organization’s bottom line.

Who Should Attend

Conflict at work is a costly business. It can happen in any workplace. Differences between individuals at work can lead to grievances, absences and loss of valuable employees. Mediation helps people who do not see eye to eye to sort out their differences as quickly as possible and so minimize distress and cost. That is why many organizations are setting up their own mediation schemes and training their employees to mediate in workplace disputes between individuals.

Eligibility Requirements: This workshop will be open to participants from all disciplines and professional fields.

Program Content

This course provides more than just generic Mediation training. It is uniquely tailored to Mediation practice in the Workplace. Learn how to apply Mediation practice to resolve complaints, conflicts and disputes in the workplace.

Learning Objectives 

This course provides participants with the knowledge and skills:

  • to conduct Workplace Mediation
  • to effectively apply skills and techniques to mediation in workplace conflict
  • to understand the nature of workplace conflict
  • to be able to identify when internal or external mediation is appropriate
  • to learn about the work place setting and how it affects disputes
  • to learn about contributing factors that create emotional intensity
  • to learn about costs of conflict
  • to learn about Internal organizational structures that impact workplace disputes to learn about Dispute resolution roles
  • to learn about case management of workplace conflicts and many more.

Course Prerequisites

The course is designed for professionals from all fields and those willing to engage in shared learning.


To bring the lessons to life, participants will engage in several role-play simulations that mirror real-life disputes. The program also includes lectures; debrief sessions, and interactive discussions, as well as opportunities to watch the latest mediation practice videos in the industry.

Course Materials

Course Materials: A Comprehensive Workplace Mediation Practice Manual plus e-material will be provided to participants.

Tuition Fee

Ksh. 30,000/=

Bank Details: Mediation Training Institute East Africa. Absa Bank Harambee Avenue account no: 2027798090


Check Calendar/TBC

For Clarification

Please do not hesitate to contact Hesbon on Tel: 0714390371, Emma on 0725538320 or Mr. Mangerere on  0707124831/020 2227886

Postal address P.O Box 42199-00100 Nairobi.

Physical address: Kimson Plaza Eastern Bypass Utawala, Next to Benedicta Academy

For more details on the program download the program document below

Benefits of Training with MTI East Africa

MTI E.A has earned a reputation of excellence in the field of Mediation Training and is widely acknowledged as one of the leading providers of Professional Mediation training in the African continent.

Aligning yourself to the right organization is vital and MT I East Africa has developed a reputation for Professionalism, Integrity, Diversity and Quality

Quality Assurance

We conducts ongoing reviews of content, processes, and we are widely acknowledged as one of the leading providers of Professional Mediation training in the African continent.

Proven Results

For the last 15 years, our program have continuously evolved in association with distinguished experts to ensure that it reflects the latest thinking and practice of Professional Mediation.

Industry Standards

We provide one of the most comprehensive training programs in the industry. The program meets and exceeds the required global standards in Professional Mediation Training.

Experienced Trainers

Our trainers and assessors are practicing mediators who have undergone Extensive train the trainer (TOT) training and have experience in mediation practice.

Upcoming Training Events