Mediation is a tool that increasing numbers of organizations are using to help resolve disputes. In mediation, a neutral, independent third party facilitates a process to help parties find a solution to problem. Some advantages of mediation are that;

  • It’s quick – Most mediation sessions last around one day compared to 12 days to managing a case that is going to an Employment Tribunal
  • It saves money – issues can be settled quickly and can avoid further direct and/or indirect costs
  • It doesn’t stop you litigating – your statutory rights are not affected by participating in mediation
  • It’s not soft and fluffy – mediation is hard work and can focus on pragmatic and commercial solutions

The mediation process is voluntary, confidential and without prejudice. The mediator is neutral and impartial.

Mediation has both operational and strategic dimensions. At the operational level mediation can help get parties talking again. At a strategic level, mediation can help identify organizational learning needs and reduce business risk. An example of this latter aspect can be seen as part of the costs of some of the strikes that have hit the UK recently. As well as the direct costs flowing from the disruption of a strike, an organization may loose corporate customers forever and associated goodwill. Conflict represents a significant risk for organizations.

MEDIATION IN THE BOARDROOM

The benefits;

Operational Level

  • Solves disputes
  • Gives line managers their time back
  • Improves customer service
  • Reduces absence
  • Improves team work
  • Gets people talking again

Strategic level

  • Helps organizational learning
  • Helps form succession planning
  • Improves productivity savings
  • Increases the likelihood of achieving organization objectives
  • Enhances competitiveness
  • Improves employee engagement
  • Improves organizational health and well-being
  • Can be linked to operational and financial reviews

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